Help and Support Channels

  • 1 hour ticket response time

  • A 60 mins Inquiry Response Warranty

  • Each ticket you post to the customer help and support Department will be answered within about 1 hour. All popular problems shall be resolved immediately. However, if the assistance inquiry you have sent calls for the assistance of a certified admin technician, we’ll address the ticket to him and will let you know about the postponement.

  • Top quality support service

  • Expert Client Help Service

  • We’ll be on–line for you 24/7 to offer you advices and technical support and to help you with any issue that you may run into as you are maintaining your virtual server. We can easily assist you with all pre–configured software applications, plus your Operating System, server administration panel (in accordance with the VPS type) and the Hosting Control Panel made solely by us.

  • Intuitive help center

  • An Intuitive Help Section

  • An extensive and constantly updated article base is incorporated into our custom–built Hosting Control Panel. It includes quick tips about how to execute all the standard web site managing duties. The Help zone offers thorough how to articles and step–by–step video lessons. You can gain access to the Help zone by pressing the Help or Video buttons in the right side of each Control Panel section.