1 hour ticket response
We are committed to providing a rapid and adequate reply to each ticket posted by a customer. Our qualified client care staff representatives will review your inquiry and will offer you the most efficient option. We offer a 1–hour response time guarantee for all technical support tickets. In fact, our average trouble ticket response time has proved to be 20 minutes.
A Topflight Customer Support Service
Each member of our customer support staff has several years of experience in the Linux shared hosting business and most of them have worked for us for at least five years. They are all eager to respond to all your queries in the most competent way possible.
An Easy–to–Browse Help Center Section
To help you get a quick hint on how you can use a given service, we have implemented a truly intuitive Help Center section in our Hosting Control Panel. You can browse through an extensive collection of web hosting account administration articles and website management articles, take a gaze at the F.A.Q. section or check out our how–to video tutorials.