Customer Support Channels
A 1–hour Response Guarantee
Delivering great quality support in good time is our high priority, so we backup each Linux shared hosting plan with a 1–hour ticket resolution guarantee. As you send a ticket or drop an email, our customer customer assistance staff will try their best to generate the most acceptable solution to your case and to offer you advice in due time.
A Top–quality Support Service
Our help support service is provided by a group of certified employees who are able to react to your request promptly. You can speak to the tech support team crew by opening a support ticket from your Hosting Control Panel or by submitting us an email message. On working days, you may also contact us on the phone or make use of the live chat option.
An Intuitive Help Section
Our Control Panel supplies an in depth know–how base which is built–into all areas. In each area, you’ll find a Help control key which will load for you a group of step–by–step online classes on how to take advantage of a particular feature or carry out a specific action. Moreover, we have prepared educational films in an effort to get a better idea of the Control Panel’s interface.