Customer Support Channels
A Sixty–Minute Ticket Response Guarantee
All your support requests will be attended to in no more than 1 hour after the ticket or email was submitted. If your case needs further assistance from a server admin, we will forward the support ticket or the email to the person on duty and we will leave a note to let you know that more time will be required for arriving at the best solution. Furthermore if you make use of our Managed Services package, any of the server management services included there will be performed whenever you prefer.
A Top–Class Technical Support Service
We will be available to you 24/7 to respond to any queries that you may have about our Hosting Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated hosting server. If you also require help tackling server administration tasks, you can examine our Managed Services package, which includes data backup disk space, weekly Operating System updates, server monitoring and rebooting procedures, as well as software installation and problem troubleshooting services
A User–Friendly Help Section
Our Hosting Control Panel is installed by default for each dedicated server. Among its functionalities is a rather useful integrated knowledgebase that will walk you step by step on all the actions that you can carry out. The majority of instructional articles have video versions that show all the tasks that you can perform in a highly illustrative manner. You can find all the educational articles and the video tutorials in the upper right corner of each Hosting Control Panel section.