A 99.9% Server Uptime
We’ve built our shared hosting platform using stable hardware components and strongly modified software. Our administrators have installed a customized version of SELinux on all our physical machines to guarantee optimal protection and stability. We have set up a number of distributed denial–of–service protection tools combined with very powerful firewalls to make sure our network is invincible and safe.
Our Linux shared hosting plans come with a 99.9% server uptime guarantee. And no matter which datacenter you pick, our uptime guarantee remains the same.
A 99.9% Network Uptime
Apart from our cloud hosting system, we have also built our very own internal network in each one of our datacenters. Everything is based on enterprise–class hardware elements manufactured by Juniper. On top of that, on each router, we have installed a firewall with an elaborate algorithm that will filter out all dubious requests.
As a result, in all our data centers – in our US data center, in our UK data center, in our FI data center, in our Eastern Europe data center as well as in our AU data center, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee is valid for all hosting packages in each and every datacenter.
A 30–Day Money–Back Guarantee
Even though we have given our best to lessen all possible risks with our cloud hosting packages and despite the fact that our company offers outstanding support, there are instances when the client is just not pleased with what we are offering. Or he needs to upgrade to a more powerful web hosting solution, like a VPS server or even a dedicated server.
That is why we offer a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you aren’t content, you will get a full refund.
24/7 Technical Support
We have cautiously handpicked each individual member of our 24x7 support team to make certain that we can provide the best technical support service that you can get. Each of our technical support engineers has many years of experience dealing with web hosting accounts behind his back, so they know what they are doing. Plus, they are at your disposal 24–7 – you can call them at any moment and they will reply as fast as possible.
Their average support ticket response time is just twenty minutes, while with other web hosting distributors you are forced to wait for days. And we offer a 1–hour response time guarantee. Irrespective of what happens, your queries will be answered within one hour.