In case you are a site owner, a problem might always appear and it doesn’t necessarily need to be connected to the web hosting service. For example, something might go wrong when you update an application or some critical data might be edited or erased accidentally. Whatever the essence of the problem is, you will need to get in touch with the client care team and ask them to recover a backup or to help you troubleshoot the problem that you’re facing. How fast they’ll do this will predetermine the span of time that your websites will be down. For specific websites like community sites or online shops, a protracted unreachability too often means losing users and cash. Because of this, it’s rather important for you to use the services of a company that provides not only a good help desk service, but also a fast one.

One-Hour Response Guarantee in Shared Hosting

With a shared hosting from our company, you can forget about waiting for hours and hours on end, or even all day, to receive a response to an email or a trouble ticket. Irrespective of when you touch base with us, we will reply to you within less than one hour with any pre-sales or technical queries you might have. The fact is, our actual reaction time hardly ever exceeds 20 to 30 minutes. Since we’re available to you 24/7/365, you will always receive assistance in a timely fashion and we are aware of how important that is in the online world. As soon as you contact us, we will reply to your queries. If you face any technical issue, we’ll take care of it on your behalf, or we will give you all the needed information in case there is something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server package from our company, you can take full advantage of our truly fast support service. You will obtain a response to any ticket submitted from the hosting Control Panel or email sent to our technical and client support team in no more than 1 hour. The response time is guaranteed and it applies irrespective of the issue – billing or technical. Often, it takes much less time to investigate and rectify a problem. We’ll provide you with more details if the solution entails something that needs to be done on your end. If you contact us during weekends or legal holidays, the response time will be the same and given that our support staff will be at your disposal night and day, you will receive prompt assistance for practically any billing, general or technical issue regardless of what time of day or night it is.