There are several ways in which you can contact the hosting company whose services you’re using, but the one that you’ll always find no matter which company you opt for is a trouble ticket system. It is the least complicated correspondence medium for many reasons. In case no customer support staff member is free at the moment and they’re all engaged, a phone call may not be responded to, but a ticket will invariably be received. Furthermore, you can copy and paste extensive bits of info without the need to worry about printing mistakes, and if a specific issue needs more time to be resolved or a number of responses need to be exchanged, all the information will be in one place, so each party can always see the comments added by the other one. The downside of using tickets to contact your web hosting company is that they are usually separate from the hosting platform, which implies that if you have to provide information or to adhere to directions, you will have to use at least two separate interfaces and this number can increase if you desire to manage several domains. Besides, lots of hosting companies respond to tickets after several hours, or even once in every 24 hours, and for you as a customer, this means wasted time whilst waiting for a response.

Integrated Ticketing System in Shared Hosting

With a shared hosting from our company, you will never need to sign out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire online presence. You can seamlessly access any trouble ticket whilst you are browsing through your website files or tweaking different settings. The ticketing system is being strictly monitored 24/7/365 by our customer support engineers and the ticket response time is no more than 60 minutes, but it rarely takes more than 20 minutes to obtain assistance. In contrast with some hosting companies, we don’t charge more for using the ticketing system, so you can contact us as often as you need and ask for information regarding any technical or billing problem. Additionally, you can read a selection of informational articles, which will help you fix the most commonly faced problems on your own.

Integrated Ticketing System in Semi-dedicated Servers

If you have a semi-dedicated server account with our company and you want to touch base with our support staff, you will be able to open a support ticket directly from your Hepsia Control Panel instead of using an entirely different help desk support platform like you will have to do with the majority of hosting companies out there. Our integrated trouble ticket system will allow you to open a new ticket without hassles and to go through older tickets using a clever search filter. Plus, you’ll be able to have a look at the relevant knowledge base articles that our system will offer you depending on the problem category that you select for your new ticket. You can carry out all of the above-mentioned procedures without signing out of your Control Panel at any moment, which means that if you chance upon any complication or have an enquiry, you can get in touch with our support engineers and solve the issue at hand in less than 60 minutes using one platform.