Service Uptime Guarantee in Shared Hosting
If you acquire a shared hosting plan from us, we guarantee that your sites will be operational at least 99.9% of the time. We have practically eliminated the web hosting server downtime by using an innovative cloud hosting platform where individual clusters of servers deal with every aspect of the overall service - files, databases, emails, etc. In that way, when there is an issue with a server, the other machines included in the cluster shall simply take over and your internet sites won't be affected whatsoever. To avoid any infrastructure complications, we also have diesel backup generators and several independent Internet providers. Competent admins monitor the web servers 24/7 to correct any software problems that may appear while hardware and software firewalls shall prevent DDoS attacks against the servers.
Service Uptime Guarantee in Semi-dedicated Servers
We guarantee 99.9% uptime for every semi-dedicated server plan acquired through our company. You can forget about your site being unavailable for some reason because we use a top-notch cloud web hosting platform with a custom-built load balancing system. As opposed to managing everything on a single server and risking one service to take everything down, we have now spread the different services among their own groups of web servers. To put it differently, your databases, files, e-mail messages, stats, etc., are handled by different clusters, hence the failure of one server will have no impact on the overall service or on your websites. A number of backbone Internet providers and diesel powered backup generators ensure that infrastructural problems will not affect your websites either. We've got software and hardware firewalls as well as a capable team of administrators to check on the incoming & outgoing traffic and to respond to every single software issue 24/7.
Service Uptime Guarantee in VPS Servers
All of our Virtual Private Server plans come with a 99.9% uptime guarantee. The stability and availability of the service is guaranteed by redundant Internet providers and diesel powered backup generators. In addition, we work with new hardware for the physical servers where the VPS accounts are set up to prevent any probability of hardware dysfunction and every part has been tested thoroughly. The security of your data is ensured through enterprise-level hard disks working in RAID and the uptime warranty time includes all repairs and maintenance procedures, so your websites will be working practically without any disturbances. Our competent professionals will resolve instantly any software issue that could show up, so even if there is an issue with a different VPS server account on the physical hosting server, your VPS isn't going to be affected. The server uptime is listed on our site and not hidden in our Terms of Service given that we can keep our promise and provide an exceptionally stable hosting service.
Service Uptime Guarantee in Dedicated Servers
If you obtain a dedicated server from us, we guarantee that it's going to be operational no less than 99.9% of the time. In the first place, your website hosting server is going to be built with new and meticulously tested hardware components and we will not do any compromises about that. Our data center in the core of Chicago provides powerful diesel backup generators, so in the case of an electrical outage your web server will still be functional and with numerous redundant Internet providers, your sites are going to be available if there's any online connectivity issue. In the event of any unanticipated conditions, we have well-trained sysadmins that keep track of all hosting servers all the time and they can react straight away to eradicate the problem in a very timely manner. Last but not least, our web servers have software and hardware firewalls to stop the unwelcome traffic in the event of a DDoS attack.