24/7 Customer Support in Shared Hosting
We offer 24/7 customer, billing and tech support for all our Linux shared hosting. Even if you are not our customer yet and you have some questions, we will give you a hand without delay and supply you with the necessary info, so as to give you the choice to make the very best decision when you purchase a new website hosting account. We're available twenty-four seven, including holidays and weekends, and we provide various ways of communication to contact us - live chat, phone, e-mails and support tickets. For your convenience, we have multiple telephone numbers globally, thus you are able to call the one which is closer to you. The max response time for your email messages and the tickets is 1 hour. The standard response time is around 15-20 minutes, so you can forget all about waiting for several days to receive support for any kind of task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Servers
We're aware how essential it is to get well-timed assistance, especially if your website is not working efficiently for some reason. Our semi-dedicated servers include 24/7 customer and tech support, so that if anything comes up, you're able to use plenty of methods to contact us - telephone line with a few local numbers internationally, live chat, emails and tickets. The first two options are for pre-sales, billing and general issues, so in case you don't have an account yet, for instance, you can receive additional information for our services, or we will assist you with less difficult tech problems. The other two methods are for strictly technical issues or everything that is more time-consuming since it's quicker to follow the dialogue between you and our technical support team. The guaranteed maximum reply time for them is merely an hour, the actual one - 15-20 minutes, therefore you won't have to wait for an entire day to get support like you may have to do with other service providers.
24/7 Customer Support in VPS Servers
Every VPS server plan that we offer features 24/7 customer and tech support, which means that in case you encounter any problem with the pre-installed software on your machine or you have any pre-sales or basic questions, you will be able to contact us at any time, even weekends and holidays. For your convenience, we provide different ways of communication - phone support with several local numbers worldwide, live chat, e-mail messages as well as a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech matters because it'll be easier to keep track of what's going on. The maximum warranted response time for all e-mail messages and tickets is 1 hour, however it hardly ever takes that long to get support. In case you add the Managed Services upgrade that we supply, our admins can also assist you with any kind of third-party software issues.
24/7 Customer Support in Dedicated Servers
With a one-hour max response time warranty, you will enjoy lightning-fast support when you purchase a dedicated server through our company. Our customer and tech support crews are accessible 24/7/365, as a result when you open a support ticket from your billing account or you send an email message related to any kind of problem with the server or the pre-installed software on it at any time of the day, you'll get a response within one hour, even during holidays. Our ticketing system is the more suitable option when the issue in question requires longer time to be solved or if it needs to be given to our administrators, because it is a lot easier to track the communication sent on both sides. For basic, sales and billing issues/inquiries, you are able to call us or talk to a live representative through our chat service. If you include the Managed Services upgrade to your server plan, our admins will also support you with third-party software installation and troubleshooting and just like the basic support, this service is available 24/7 too.